Shipping Policies

Shipping prices are determined by weight of the product, and packaging and what method you ship by. Cindy’s natural & homemade products will refund shipping overages over $2. Media mail is for DVDs, magazines, and other paper products. Since Cindy’s natural & homemade products don’t sale these products, selecting media mail will put your order on hold until a different shipping method is chosen.

For products eligible for a return: Cindy’s natural & homemade products only accept returns within the first 30 days. The product must be unused and in the same condition in which it was received. Preferably, in its original packaging. There is a $5 restocking fee.

Replacement Policy: It’s unfortunate but these days fraud is rapid. Photographic proof of a damaged product is required. NO picture showing damage, NO replacement. This is to protect me from fraud, helps me to improve my packaging, and keeps my prices down. Send the pictures to email: cindysnnhp@gmail.com in the subject line put your name and invoice number.

Return Policy: You have 30 days to qualify for refund or return. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.

Used Items are not qualified for a return. Items must be in same condition that you received it. Preferably, in its original packaging.

For sanitary reasons skincare products cannot be returned or resold.

Replacement Policy: It’s unfortunate but these days fraud seems to be rapid. Photographic proof of a damage product is required. NO picture showing damage, NO replacement. The picture protects me from false claims of product damage when the product isn’t damage. Send the pictures to email: cindysnnhp@gmail.com in the subject line put damage product, include with your name and order #.

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Second, Returns:

Several types of goods are exempt from being returned.

For sanitary reasons skincare products cannot be returned or resold.
Used Items
items on sale (clearance)
Gift cards

Additionally, the Return process:

Connect email: cindysnnhp@gmail.com. In the subject line put why you are contacting us, (ex: refund, damage, or exchange.) with your name and order number.

Insure the product when shipping back to me. Insured products comes with a tracking number. A tracking number should help find the lost product. If it doesn’t, the shipping company will cover your loses. If the product is damage, you can get you money refunded. You pay for the shipping the product back to me.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. When we receive your product, we will inspect it. You will receive a email when we receive the item. The email you receive will let you know where we are at in the process. You will be notified if your refund has been approved. Allow 30 days for you refund to processed. There is a $5 restocking fee.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again. It may take some time to post your refund. If you’ve done all of this and you still have not received your refund yet, please contact us at cindysnnhp@gmail.com. In the subject line put why you are contacting me. Also, Include with your name and order #.

We only replace items if they are defective or damaged.

Lastly, exchanges:

You have 30 days to qualify for refund or return. If 30 days have passed since your purchase, we can’t offer you a exchange.

Several types of goods are exempt from being exchanged.

For sanitary reasons skincare products cannot be exchanged.
Used Items
items on sale (clearance)
Gift cards

If you need to exchange an item, send us an email at cindysnnhp@gmail.com. In the subject line put why you need an exchange, include with your name and order number. If approved, : Cindy’s natural & homemade products will let you know by email. Send your item to: Attention Cindy, 1384 Rainier Lane, Eagan, MN 55121.

Insure, the product when shipping back to me. This way if the product is damage on the way back to us, you can get your money refunded. A tracking number should help find the lost product. If it doesn’t, the shipping company will cover your losses.

At this time the exchanged item will be shipped to you.

Privacy policy: Your data is your data. Cindy’s natural & homemade products don’t share your personal data with anyone.

Skincare products: Cindy’s natural & homemade products use only natural preservatives or no preservatives in our products. By using only natural preservatives, our products do not have long shelve life, so please use it right way.

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